Terms and Conditions

1. Agreement and Company Information

By accessing our website or services, you agree to these Terms. Infinite Excellence (ie4) is incorporated in Dublin, Ireland (January 2026). We may modify these Terms at any time. Continued use after changes constitutes acceptance. Material changes will be notified via email or website notice.

2. Definitions

Services: healthcare technology solutions and consulting services
Personal Data: information relating to identified or identifiable individuals
PHI: Protected Health Information under HIPAA
Client Data: data you provide
GDPR: EU General Data Protection Regulation
CCPA: California Consumer Privacy Act

3. Eligibility and User Obligations

You must be 18 or older with legal capacity to agree. You represent that all information provided is accurate, that you will comply with all applicable laws, and that you have authority to bind your organisation where applicable. Use is prohibited if you have previously been suspended, are located in an embargoed country, or appear on a restricted party list.

4. Services and Healthcare Disclaimers

Services include healthcare IT consulting, digital health strategy, system implementation, data analytics, workflow optimisation, compliance consulting, and custom software development.

Services are for informational and consulting purposes only, not medical advice, diagnosis, or treatment
No provider-patient relationship is created
Always seek qualified healthcare professionals for medical decisions
Clinical decision support tools supplement, not replace, professional judgement
In emergencies, call emergency services immediately

Service-specific terms appear in separate agreements (MSA/SOW). We do not guarantee specific outcomes. Success depends on multiple factors including client cooperation, infrastructure, and regulatory changes.

5. Accounts and Security

You are responsible for account security and credentials, all activities under your account, and notifying us of unauthorized access. We may suspend or terminate accounts for Terms violations, false information, unlawful use, or non-payment.

6. Acceptable Use

Permitted: lawful use consistent with industry standards.

Unauthorized system access, automated scraping, or reverse engineering
Uploading malware or viruses
Violating intellectual property rights
Impersonation or fraud
Transmitting unlawful or harmful content
Violating HIPAA, GDPR, or healthcare regulations
Accessing PHI without authorisation
Using the Services for illegal purposes
Violating export control laws

Violations result in immediate termination and potential legal action.

7. Intellectual Property

All website content, software, trademarks (“Infinite Excellence,” “ie4”), designs, and methodologies are our exclusive property or that of our licensors, protected by Irish, EU, US, and international IP law.

Your licence: a limited, non-exclusive, non-transferable right to access the Services for authorised purposes only, with no reproduction, modification, distribution, or commercial use without written permission.

Your content: you retain ownership of Client Data but grant us a licence to use it to provide the Services. You represent that you own, or have rights to, any content you submit.

DMCA (US users): report copyright infringement to our designated agent. Counter-notifications are accepted per DMCA procedures.

8. Data Protection and Privacy

Applicable laws include GDPR, the Irish Data Protection Act 2018, HIPAA (where applicable), CCPA (California residents), and the ePrivacy Directive.

GDPR rights (EU/EEA users): access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and the right to lodge a complaint with the Data Protection Commission (Ireland) or your local authority. Contact our DPO at dpo@iefour.com.

Legal basis for processing: contract performance, consent, legitimate interests, legal obligations, and vital interests.

HIPAA compliance (US healthcare data): when handling PHI, we execute Business Associate Agreements and implement administrative, physical, and technical safeguards including AES-256 encryption, access controls, audit trails, and workforce training.

CCPA rights (California): right to know, delete, and opt out of sale (we do not sell data), and non-discrimination. Contact privacy@iefour.com.

International transfers: we use Standard Contractual Clauses, adequacy decisions, and the EU-US Data Privacy Framework for transfers outside the EEA.

Security measures: SSL/TLS and AES-256 encryption, access controls, regular security audits, incident response procedures, and employee training.

Data breach notification: we notify affected individuals within 72 hours under GDPR and comply with all applicable breach laws.

Retention: data is retained only as long as necessary for the purposes collected, legal compliance, and legitimate business needs.

9. Healthcare-Specific Terms

Regulatory compliance support: Services are designed to support HIPAA, HITECH, FDA regulations, EU MDR/IVDR, and ISO 14155/13485 compliance. You are responsible for ensuring your use complies with applicable laws in your jurisdiction.
Software as a Medical Device (SaMD): products classified as medical devices are clearly identified with additional regulatory terms.
Industry standards: we adhere to HL7 FHIR, DICOM, and IHE profiles and clinical interoperability standards.
Professional verification: services requiring licensure include verification mechanisms; you represent that you hold the necessary licences and credentials.

10. Professional Services

Governed by separate MSA/SOW agreements incorporating these Terms. Services are performed to industry standards and best practices. Client responsibilities include timely information and system access, review and approval of deliverables, resource allocation, regulatory compliance, and prompt payment. Changes require written change orders.

11. Fees and Payment

Fees are specified in service agreements (EUR/USD), exclusive of taxes. You are responsible for all taxes except those on our income. Payment terms are net 30 days unless otherwise specified; late payments accrue 1.5% monthly interest (or the legal maximum). VAT is charged as applicable. Disputes must be raised within 30 days; undisputed amounts remain due.

12. Warranties and Disclaimers

Limited warranty: Services are performed professionally and materially conform to specifications.

Except as stated above, Services are provided “as is” without warranties of any kind. We disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or freedom from errors or viruses, and make no warranty regarding medical accuracy, clinical fitness, or specific results. Some jurisdictions do not allow warranty exclusions; limitations apply to the maximum extent permitted.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages including lost profits, data loss, or business interruption, regardless of legal theory.

Cap on liability: our total liability shall not exceed the greater of €500 for general website use, or fees paid in the preceding 12 months for paid services.

Exceptions: nothing limits liability for death or personal injury from negligence, fraud, gross negligence, data protection violations, or liability that cannot be limited by law. We are not liable for adverse patient outcomes, clinical decisions, misuse of the Services, or failure to validate outputs.

14. Indemnification

You indemnify us against claims arising from your use or misuse of the Services, Terms violations, third-party rights violations, law violations, Client Data or user content, negligent or wrongful conduct, or healthcare services you provide using our technology.

We indemnify you (paid services only) against IP infringement claims for our Services, excluding claims arising from your modifications, combined use, Terms violations, or your specifications.

15. Confidentiality

Both parties protect Confidential Information for 5 years (perpetual for trade secrets), using it only for the purposes of the Agreement and with reasonable care. Exceptions include public information, prior knowledge, independent development, and legal requirements. Upon termination, Confidential Information must be returned or destroyed with written certification.

16. Term and Termination

You may terminate at any time by ceasing use and providing notice. We may terminate immediately for Terms breach, law violations, harmful conduct, non-payment, fraudulent activity, law enforcement requests, or service discontinuation. On termination, access ceases immediately, outstanding fees remain due, and data is deleted after the retention period. Export your data before termination. Provisions on IP rights, liability, indemnification, confidentiality, and governing law survive termination.

17. Dispute Resolution and Governing Law

Informal resolution: contact legal@iefour.com for 30 days of good-faith negotiation before formal proceedings.

EU/EEA users: governed by the law of the Republic of Ireland; Irish courts have exclusive jurisdiction (or courts in your EU country of residence, if you are a consumer). EU ODR platform: ec.europa.eu/consumers/odr.

US users: governed by the law of Delaware, USA. Disputes are resolved by binding AAA Commercial Arbitration in Delaware, before a single arbitrator, in English. Claims are brought individually only, and no class or collective actions are permitted. Claims must be filed within 1 year or are forever barred.

18. Export Compliance

Services are subject to the EU Dual-Use Regulation, US EAR, ITAR, and OFAC sanctions. You represent that you are not located in an embargoed country, are not on a restricted party list, and will comply with all applicable export laws.

19. Compliance and Certifications

We follow ISO 13485 (medical devices), ISO 27001 (information security), ISO 9001 (quality), SOC 2 Type II, and HITRUST where applicable, and adhere to HL7 FHIR, DICOM, and IHE standards. Enterprise clients may have audit rights per their agreements.

20. Force Majeure

Neither party is liable for delays or failures due to acts of God, war, terrorism, government action, pandemics, cyberattacks, third-party failures, utility outages, or natural disasters. The affected party must notify promptly, mitigate impact, and resume as soon as possible; if the event exceeds 60 days, either party may terminate the affected services.

21. General Provisions

These Terms, the Privacy Policy, the Cookie Policy, and any service agreements constitute the entire agreement between the parties, superseding prior understandings. We may modify these Terms; material changes are notified via email or website posting, and continued use constitutes acceptance. Invalid provisions are modified or severed without affecting the remainder. You may not assign these Terms without our consent; we may assign to affiliates, purchasers, or successors. No agency, partnership, or joint venture is created. The English version of these Terms controls; translations are for convenience only.

22. Contact Information

General: info@iefour.com · Legal & compliance: legal@iefour.com, privacy@iefour.com, security@iefour.com · Irish Data Protection Commission: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.

23. Acknowledgments

By using the Services, you acknowledge that you have read and agree to these Terms, understand our Privacy and Cookie Policies, consent to electronic communications, understand the liability limitations and warranty disclaimers, acknowledge the medical advice disclaimers, understand your GDPR/CCPA rights, agree to the dispute resolution terms, and are solely responsible for the clinical or healthcare use of any outputs.

By using our website or services, you agree to these Terms. If you do not agree, please do not use our Services.